Hanno Allolio was my guest for talkRA podcast 14. Hanno is a founder, partner and Managing Director of Allolio & Konrad, an international...

We recently swapped our prepay billing system – for some reason, I prefer the term “prepay billing system” as opposed to Intelligent Network but...

TalkTalk, the UK communications service provider, and its subsidiary, Tiscali, has paid out GBP2.5M (USD4M) in refunds and goodwill after overbilling customers. The...

TMNG Global, the management consulting and software business headquartered in Kansas, has sold its Ascertain revenue assurance software to an unnamed US cable operator....

Michael Badawy published a definition of technology management in an academic journal and referred to it as “A tweet and two characters”.  His objective...

I recently had the pleasure of being interviewed by Dan Baker for his blog at Billing & OSS World. In addition to writing...

Two unrelated announcements in February served to confirm two major trends in the revenue assurance market.Growth in managed servicesSubex has announced yet another managed...

Over the years, I have witnessed plenty of arguments about the scope of revenue assurance. It should include this, it should not include...

Any regular reader knows I like to look at errors - what causes them and what the consequences are - from all sides. ...

The number of related theories that might be applicable to solving my RA research question struck me this week as too numerous at this...

Hot on the heels of yesterday's post, recent industry news proves the point that customers may not understand, or be happy with, how they...

Recent revelations that Microsoft Windows 7 handsets were sending large amounts of superfluous data when synching with Yahoo Mail (see BBC News) has served...