Answer: Fraudulent Prepaid Top Ups

For this weeks question, the route cause was one of many possibilities that were investigated. The actual issue was identified after validating data used for performing a prepaid balance audit.

A prepaid balance audit is a simple control whereby the following steps are conducted:

Step 1: At a fixed point in time record the total amount of credit held on your prepaid billing system

Step 2: Record the total number of credits(top ups) to the prepay billing system for a given period(say 24hrs) – use an external source like the prepaid card database along with any other crediting mechanisms

Step 3: Record the total amount of debits from prepaid accounts for the same period(as a negative number)

Step 4: at the end of the period record the total credit held on the prepaid billing system

Step 5: Perform the following reconciliation:  1 + 2 + 3 = 4

 

Now the above didn’t identify the issue, however by validating Step 2 against cash received for sales of top up cards we could see that there was a general issue, where more credits were being applied to the prepaid billing system than those being sold.

Dave Stuart
Dave Stuart
David is an experienced manager, having worked for a variety of international telcos. He has hands-on knowledge of fraud management, revenue assurance, risk management and software development. David is currently the Group Director of Revenue Assurance & Fraud Management at Vimpelcom.