Your Billing Operation: How to Tune It to Drive Business Growth with Customer Analytics
LogNet CEO Kirill Rechter explains why telcos should simulate the way customers respond to changes in their service.
Dan Baker
Customer Value: From Scattered to Consistent
Cretièn Brandsma of VimpelCom explains why Customer Value Management (CVM) is about properly aligned sales incentives and an ongoing dialogue with customers.
Better Data for Better Service Assurance
Gregg Hara of Centina Systems explains how to automate and improve the quality of data about the network, in order to boost service assurance and lower costs.
WeDo Hosts RA & Fraud Event in Washington DC
WeDo has announced a varied range of speakers for its North American conference, which will take place on October 1st and 2nd.
Separating Fraudsters from Consumers
Matt Ehrlich of Experian explains how they use Big Data and device intelligence to find the criminals hiding amidst the customers of communications services.
History Repeats: Big Data and Service Assurance
Olav Teljflaat, Head of Applications Strategy at Tektronix, explains how analytics will build on existing network knowledge to improve RoI and reduce churn.
A Private Data Exchange for Risk Analytics
Michelle Wheeler of the XOR Data Exchange explains how telcos can share analytical data to manage credit risk and prevent fraud, whilst retaining complete control.
Pegasystems and the Situational Layer Cake
Tom Erskine of Pegasystems talks about using visual tools that allow business and IT teams to collaborate on the agile development of analytics.
Advanced Analytics for Smaller Operators
Ryan Guthrie of ATS explains how they use cloud computing to harness Hadoop and run scalable, reliable and cost-effective Big Data analytical queries on behalf of their customers.
Blocking Fraud at the PBX with Callista
Roger Ansin, Chairman of Callista, explains why PBX hacking continues to occur, and how it can be blocked by implementing powerful software-based rules.