Rob Chapman
Rob is the Chief Operating Officer of the Risk & Assurance Group (RAG). He is responsible for the planning and execution of each RAG event. Rob's goal is to bring together professionals from across the industry and drive RAG's agenda forward.
Rob started working for RAG full time in 2018, having served as Chair on a voluntary basis for the previous four years.
Before joining RAG, Rob was a senior consultant at Cartesian. He has worked in revenue assurance and billing roles for TalkTalk, Verizon Business, Energis and Hutchinson 3G.
Rob started working for RAG full time in 2018, having served as Chair on a voluntary basis for the previous four years.
Before joining RAG, Rob was a senior consultant at Cartesian. He has worked in revenue assurance and billing roles for TalkTalk, Verizon Business, Energis and Hutchinson 3G.
Articles by This Author
BlackBerry’s Messenger Finally Shuts Down
BBM was launched in 2005 and was the first of its kind, but it suffered terminal decline as consumers switched to other messaging services.
Store Thefts and Device Trafficking on the Rise
With some handsets now costing over USD2,000, criminals are willing to use force to steal them.
Awards for Deutsche Telekom Business Assurance
DT won the TM Forum catalyst award in three distinct categories. This shows how business assurance is progressing under the leadership of DT's Gina Pesheva.
The Under-Served, Not the Undeserving
There is a better way to tackle global risks, and it begins with accessing the talents and knowledge of everyone who wants to help.
International Team Hits GozNym Malware Syndicate
GozNym snatched passwords from thousands of computers, leading to the theft of USD100mn from online bank accounts.
South Africa’s Advertising Regulatory Board Rules Against Vodacom
Vodacom should not claim their network is the best in South Africa without admitting that objective data says otherwise.
What’s Up with WhatsApp?
The encrypted OTT comms service has allegedly been undermined by malicious code that allows spies to take control of a mobile phone's OS.
Putting the ‘Fib’ in Fibre: Vodafone UK Called Out for ‘Gigafast’ Product
The UK's Advertising Standards Agency does not consistently handle misleading claims about broadband speed.
Nuisance Calling in the US and UK
The growth in robocalling and associated fraud has prompted serious consumer protection initiatives on both sides of the Atlantic.
Why Streaming Services Need Assurance Thinkers
Spotify rapidly resolved an error which resulted in duplicate charges, but why do data-rich businesses allow these mistakes to happen in the first place?
Kenya to Kansas; Mobile Money to Robocalling
There were 150 participants at RAG Nairobi, discussing risk management for services like mobile money. Now RAG turns toward the risks faced by North American telcos.
070 – Licence to Cheat: Ofcom Should Rethink UK Personal Number Fraud
To stop deception, the UK numbering plan needs fundamental change not offered by controls on termination rates.
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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