Mark Jenkins

Mark has worked in the IT industry for over 15 years as a BI and analytics consultant, and more recently as ROC Product Manager for Subex Ltd. He has designed and deployed solutions for global companies in many sectors including insurance, utilities and telecommunications. Mark holds a BSc Hons in Computer Science from Manchester University (UK).

Articles by This Author

A Sentimental Journey: Data and the Customer Journey Map

6 Jul 2016

A Customer Journey Map (CJM) tracks sentiment across every interaction, making it easier to build trust and reward loyalty.

The Commsrisk Global Fraud Dashboard

Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.

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