RA in Mozambique: Rocky Start, Pearly Finish
Always say “yes” to Mozambican seafood, sometimes say “no” to consulting clients, and be careful what you say to fast-talking women at Customs.
Joseph Nderitu
Show Me the Dead (or How We Forget Why We Manage Risk)
You should not manage safety by waiting for fatalities, so why do we manage our businesses like that?
The Outlier Regulator
There are some good regulators. But for every good regulator there are a hundred regulators who are not so good…
RIP Customer Service
There say death and taxes are the two certainties in life, but poor customer service comes a close third.
The Health Check
Businesses need to examine themselves in order to ensure their wellbeing, just like people need to monitor their own health and fitness.
Counsel for the Greenhorns
These ten tips will help young risk and assurance professionals to start their career — and their morning — in the best possible way.
Straighten Up and Fly Right
A funny story about flying should also remind anyone working in audit and assurance about the importance of being prepared for every imaginable outcome.
OTT (Old-Timers Trembling?)
Telcos that stand in the way of inevitable progress might end up like the town of Narok in Kenya… in deep water, and struggling to stay afloat.
Not so Clear-Cut: Measures of Success
If you try to succeed by milking the metrics, you only succeed in misleading yourself.
Data Privacy: We Must Police Ourselves
Departments like Revenue Assurance manage risks by analysing data, but handling data is risky in itself. We must protect everyone, including customers, by policing how we use data.