Joseph Nderitu

Joseph Nderitu is a director at Integrated Risk Services Ltd and specializes in revenue assurance. He previously worked as Head of Revenue Assurance and Fraud Management at Vodacom's operation in Tanzania, having previously served in the same role at Vodacom Mozambique.

Before his work with Vodacom, Joseph was an internal audit manager for Airtel, with responsibility that covered their 17 countries in Africa. Whilst at Airtel, Joseph led reviews of the Revenue Assurance, Customer Service and Sales & Marketing functions.

Prior to his stint at Airtel, Joseph was an RA manager at Safaricom in Kenya. He holds an MSc Degree in Information Systems.

Articles by This Author

Show Me the Dead (or How We Forget Why We Manage Risk)

You should not manage safety by waiting for fatalities, so why do we manage our businesses like that?

The Outlier Regulator

There are some good regulators. But for every good regulator there are a hundred regulators who are not so good...

RIP Customer Service

There say death and taxes are the two certainties in life, but poor customer service comes a close third.

The Health Check

Businesses need to examine themselves in order to ensure their wellbeing, just like people need to monitor their own health and fitness.

Counsel for the Greenhorns

These ten tips will help young risk and assurance professionals to start their career — and their morning — in the best possible way.

Straighten Up and Fly Right

A funny story about flying should also remind anyone working in audit and assurance about the importance of being prepared for every imaginable outcome.

OTT (Old-Timers Trembling?)

Telcos that stand in the way of inevitable progress might end up like the town of Narok in Kenya... in deep water, and struggling to stay afloat.

Not so Clear-Cut: Measures of Success

If you try to succeed by milking the metrics, you only succeed in misleading yourself.

Data Privacy: We Must Police Ourselves

Departments like Revenue Assurance manage risks by analysing data, but handling data is risky in itself. We must protect everyone, including customers, by policing how we use data.

The Risk of Apathy in Matters of Mutual Interest

African CSPs need to learn how to speak and cooperate with each other, if they want to avoid being bullied by regulators and governments.

Data Gathering by Roaming Around

A humorous look at how we gather information, asking us to step away from our dashboards, analytics and in-trays, and devote time to real conversation.

Doofus General

A comic story explores the regulatory priorities of some countries...

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