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Eric Priezkalns

During his career, Eric has been a Director of Risk Management for a national telco, the Chief Executive of the Risk & Assurance Group, a Chief Marketing Officer for a software business, a consultant, a public speaker and the publisher of Commsrisk since its launch in 2006. Look here for more about the history of Commsrisk and the role played by Eric.

The comms providers that Eric has worked for include Qatar Telecom, Cable & Wireless, T‑Mobile, Sky and Worldcom. In addition to his proficiency at speaking about the current scamdemic, Eric is also a qualified chartered accountant and a subject matter expert in consumer protection, enterprise risk management, fraud prevention, data integrity and billing accuracy. Eric was the lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He can be reached through the contact form on this website.

Articles by This Author

What Stops Telcos Being Champions of Privacy?

In the past, telcos had hardly any data about customers. How did they end up being portrayed as data hogs who are too willing to share their data with the authorities?

RAG Goes Global: From Europe to Africa, Then Australia and Beyond

Australian telco Optus will be hosting a Risk & Assurance Group (RAG) conference in Sydney at the end of January 2018.

Russian Fraudsters Use VoIP for Bogus Identification

Criminals are turning to the dark web to rent virtual phone numbers and purchase SIM cards for countries all over the world.

Up to 15% of Churn Occurs in First 3 Months of Service

As customers we know what makes us regret signing a contract with a new supplier, so why do telcos struggle to do the same?

‘New’ RA Market Research Lists Extinct Vendors

The report claims to forecast the revenues of revenue assurance vendors up to 2022, but covers firms that have not existed for years.

China Phone and Internet Fraud Crackdown Continues

Living in a foreign country will not protect those Chinese suspected of running scams that target their homeland.

South Africa Seeks to Reduce Number Port Fraud

The South African regulator may demand an extra verification code be added to the porting process, but not everyone agrees that phone hijacking is linked to bank fraud.

Are Canadian Telcos Abusing the Law to Fight Piracy?

Pirate TV may cause serious losses, but imprisoning a man after raiding his house will only turn the public against telcos.

Wrong Priorities for Vodafone Security Product

Vodafone UK are slyly adding a charge for a new security product to customer bills, whilst failing to give decent advice about the product's limitations.

Not Every Telco Knew EU Roaming Rules Had Changed…

A consumer affairs website had to tell iD Mobile about price restrictions on calls made whilst roaming in the EU.

Aussie Wins 3-Year Legal Battle over Stolen Barcelona Phone Bill

TeleChoice wanted AUD191,000 (USD151,000) from a customer whose SIM was used to make hundreds of calls per hour.

Why Password Advice Has Been Terrible

If you only think about maths and algorithms you may ignore the ways that human behavior will undermine them.
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