Mike Willett

Mike is a Partner at Ernst & Young. He is responsible for enterprise intelligence across the AsiaPac region, helping clients to improve their management and use of data. He can be contacted at: [email protected].

Mike was previously the Director for Fraud & Revenue Assurance at leading Australian operator Telstra. He started his career at BellSouth (now Vodafone) in New Zealand and then moved to Praesidium Services in the UK. Mike graduated from the University of Auckland in New Zealand with degrees in psychology and marketing.

Articles by This Author

Preventing Leakages and Stealing Ideas

The world has changed since the days when revenue assurance first began. Can we upgrade RA by following the example of other people who work with data and analytics?

The Voice of talkRA

Mike Willett turns the tables on Eric Priezkalns, asking Eric about his career in telecoms and why he started blogging.

Defrauding the Fraudster

In my experience, there have been a few truths about fraud that remain as valid today as when I started out in telco fraud...

The “All You Can Eat” Question

I finally managed to listen to the podcast from the WeDo WUG that Eric posted some months ago. Towards the end, Eric asked me...

Revenue Assurance – did we get the name wrong?

I was talking to a finance manager in a non-telco industry the other day and the conversation turned to my life at Telstra in...

Online fraud

I don't think it would be too controversial if I stated that (attempted and successful) incidents of customer / subscription fraud increase as sales...

Time for disruption?

Back in the late 90s and early 00s, when Revenue Assurance officially acquired the title of "buzzword", the industry was awash with innovation, crazy...

Pity the poor CDR

Posts on talkRA rightly focus on the life and times of the RA practitioner but for a moment let's reflect on a primary object...

The Language of talkRA

Looking at the language in a subject area can often provide fascinating, or at least interesting, insights into how thoughts and ideas change over...

Broadening the application of RA

It's been a while since I last posted to talkRA so in the interests of transparency, I now work for Ernst & Young and...

The Future of RA (?)

I was trying to think about on how RA has moved, changed and re-invented itself in the 13 years I’ve now been involved, in...

10th Asia Pacific Billing & RA Conference

I’ve recently returned from attending Beacon Event’s 10th annual Asia Pacific Billing and Revenue Assurance conference in Bangkok. While I’d planned and hoped to...

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