Commsrisk

Mike Willett

Mike is a Partner at Ernst & Young, Australia. He is responsible for enterprise intelligence, helping clients to improve their management and use of data. He can be contacted at: mike.willett@au.ey.com.

Mike was previously the Director for Fraud & Revenue Assurance at Telstra. He started his career at BellSouth (now Vodafone) in New Zealand and then moved to Praesidium Services in the UK. Mike graduated from the University of Auckland in New Zealand with degrees in psychology and marketing.

Preventing Leakages and Stealing Ideas

By Mike Willett 9 Aug 2018 Assurance & Audit

The world has changed since the days when revenue assurance first began. Can we upgrade RA by following the example of other people who work with data and analytics?

The Voice of talkRA

By Mike Willett 10 Feb 2014 Podcast Archive 2009-2018

Mike Willett turns the tables on Eric Priezkalns, asking Eric about his career in telecoms and why he started blogging.

Defrauding the Fraudster

By Mike Willett 27 Jan 2014 Risk, Fraud & Security

In my experience, there have been a few truths about fraud that remain as valid today as when I started out in telco fraud management…

The “All You Can Eat” Question

By Mike Willett 23 Sep 2013 Assurance & Audit

I finally managed to listen to the podcast from the WeDo WUG that Eric posted some months ago. Towards the end, Eric asked me a…

Revenue Assurance – did we get the name wrong?

By Mike Willett 2 Jul 2013 Assurance & Audit

I was talking to a finance manager in a non-telco industry the other day and the conversation turned to my life at Telstra in revenue…

Online fraud

By Mike Willett 14 Nov 2012 Risk, Fraud & Security

I don’t think it would be too controversial if I stated that (attempted and successful) incidents of customer / subscription fraud increase as sales channels…

Time for disruption?

By Mike Willett 18 Apr 2012 Assurance & Audit

Back in the late 90s and early 00s, when Revenue Assurance officially acquired the title of “buzzword”, the industry was awash with innovation, crazy ideas…

Pity the poor CDR

By Mike Willett 14 Nov 2011 Data & Analytics

Posts on talkRA rightly focus on the life and times of the RA practitioner but for a moment let’s reflect on a primary object of…

The Language of talkRA

By Mike Willett 8 Jun 2011 General

Looking at the language in a subject area can often provide fascinating, or at least interesting, insights into how thoughts and ideas change over time….