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Belgium to Introduce Automated Blocking of SMS Messages

A new law from Deputy Prime Minister Petra De Sutter is focused on improving communications services for consumers.

A new telecoms law will allow Belgian operators to use algorithms to identify and block suspicious SMS messages from next year. The law is the baby of Petra De Sutter (pictured), who holds the telecoms brief as well as being the Deputy Prime Minister. De Sutter explained how the law will reduce phishing in a press release (translated from Dutch):

In the past, telecom operators had to type word for word, so to speak, in order to track down suspicious messages in order to slow down phishing. The new telecom law will allow telecom operators to do this automatically from next year. Suspicious text messages that internet criminals send en masse will then appear on the radar of telecom operators much faster and will therefore not end up on your mobile.

Belgians have been told the new filters will work much like those used for emails. I hope this proves to be fundamentally untrue given how often email filters fail to identify unwanted and fraudulent messages, and how often they block perfectly legitimate emails. My expectation is that politicians like De Sutter will bank the goodwill created by an overall reduction in nuisance messages received by phone users next year, and if those filters do not operate as well as promised then some future politician will capitalize by blaming every failure on the telcos who implemented the filters.

The change is included in an extensive package of reforms which also involves the standardization of how billing information is presented to customers, a requirement to offer customers the cheapest tariff for them on an annual basis, and a simplification of the process for switching between telcos.

Eric Priezkalns
Eric Priezkalnshttp://revenueprotect.com

During his career, Eric has been a Director of Risk Management for a national telco, the Chief Executive of the Risk & Assurance Group, a Chief Marketing Officer for a software business, a consultant, a public speaker and the publisher of Commsrisk since its launch in 2006. Look here for more about the history of Commsrisk and the role played by Eric.

The comms providers that Eric has worked for include Qatar Telecom, Cable & Wireless, T‑Mobile, Sky and Worldcom. In addition to his proficiency at speaking about the current scamdemic, Eric is also a qualified chartered accountant and a subject matter expert in consumer protection, enterprise risk management, fraud prevention, data integrity and billing accuracy. Eric was the lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He can be reached through the contact form on this website.

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