The Wangiri Fraud That Was Mostly a Billing Error
A customer was lured into making an expensive international call but her error was made hundreds of times worse by her telco incorrectly recording the call’s duration.
New GVG National Revenue Assurance Tracking System Launched in Zimbabwe
Global Voice Group dominates traffic monitoring in Africa, but Zimbabwe’s curbs on mobile money will interfere with their roadmap.
How STC Evolved from Reporting Assurance to Finance Assurance
Saudi Arabia’s incumbent operator has taken the lead with developing a previously neglected aspect of business assurance.
Does Uganda Intend to Replace Its $20mn National RA System with GVG?
Representatives of Uganda’s comms regulator flew 2,300 miles just to ‘benchmark’ the performance of Ghana’s national RA system.
Extended New Version of the RAG Leakage Catalog Available Now
The largest inventory of revenue and cost leaks now has eight new threats, 44 new root causes and an entirely new variety of assurance.
Netflix Signals Global Crackdown on Account Sharing to Compensate for Stagnating Growth
The video streaming business is dramatically reversing course as its share price undergoes a sharp correction.
US Regulator Expects Consumers to Report Fraudulent Abuse of Government Subsidies by Telcos
How can the US government spend USD17bn on subsidizing internet access whilst relying on the public to police crooked companies?
Nigeria’s 10-Year National RA Contract Given to Politician Who Introduced the Telecoms Tax Law
Raymond Wodi first sought to obtain the contract to check Nigeria’s telco taxes in 2015, the year before new taxes were imposed.
Nigerian Government Says RA System Will Collect More Than Double the Tax from Telcos
A widely-reported press release includes an unbelievable forecast for the value to be generated by a national revenue assurance system.
Anatomy of a Billing Error That Took 15 Years to Resolve
Much can be learned from the story of O2 overcharging customers and misleading their regulator, but the most important is that many people want someone else to be responsible for billing assurance.