$14.5mn Fine for Telco That Overcharged Customers for 8 Years
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Revenue Assurance for 5G
Inventive RA manager Shahid Ishtiaq also told RAG TV how he is using robotic process automation and NoSQL databases to deliver superior results.
Raw CDR Analysis Is Central to Revenue Assurance
Does anyone in your RA team know how to read a call detail record (CDR)?
Telco IT Exec Accused of $8.6mn Fraud Following Internal Audit
A former Executive Head of IT at mobile network Cell C was arrested by the serious crimes ‘Hawk’ division of the South African police.
New Phone, New Billing Confusion
It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.
Assured Revenues and Robust Supply Chains
An interruption to the supply chain can also cause an interruption to revenues, both in telecoms and other sectors.
Being Mindful of Hardship
Recent research by the UK comms regulator reiterated the difficulties that so many customers are going through worldwide.
Stakeholder Management: The Most Important Skill in Business Assurance?
It may be a ‘soft’ skill, but knowing how to engage with stakeholders is vital to the work of an assurance professional.
Why Did Revenue Assurance Fail to Spread to Other Sectors?
Alan Turing and the work of Bletchley Park shows how it may take time for valuable ideas to gain wide appreciation.
Debt, Payments and Handsets: How a Global Crisis Leads Revenue Assurance to Find a New Balance
Sensitive management of access to each phone will maintain cash flow during a time when customers are under financial pressure.