Spotify rapidly resolved an error which resulted in duplicate charges, but why do data-rich businesses allow these mistakes to happen in the first place?
Phone users were unhappy about paying for internet access for a period when the government had interrupted service.
BDO Partner Angela Newell previously established the revenue assurance function of mobile telco Clearwire.
Interoperability of RA systems is vital if we want to deliver a major increase in the returns generated for telcos and suppliers.
The corruption of African journalism has consequences for the regulation of telecoms providers.
An airline exec with no track record in telecoms beat some of the world’s leading RA vendors to win a USD11mn contract.
Assurance teams will have to be agile if they want to cope with fundamental changes to telecoms. Their agility depends on a combination of processes, technologies and knowledge.
We need a good international standard for assuring charging accuracy. The revised ETSI 102 845 Technical Specification is based on sound concepts but also suffers crucial omissions.
A lawyer’s threats to the Nigerian Communications Commission have been used to justify hyperbolic media headlines about revenue losses.
Why is Ghana spending so much on its new ‘platform’ to detect simboxes if it relies on familiar old methods?