Remembering the Human Side of Billing
A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Growing Beyond Revenue Assurance: The Rise of Business Assurance
Leakage cannot be the only measure of performance for a maturing revenue assurance function.
Incorrect Pricing Causes One-Third of Telco Charging Errors, Says Araxxe Test Results
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
The Big Leakage Coverage Survey: 6 Minutes to Complete, 10 Days to the Deadline
Each telco responding to the survey will receive a personalised report, showing how they compare to the best, worst and average.
AT&T to Pay $60mn Compensation for Throttling Customers on ‘Unlimited’ Mobile Data Plans
Data speeds were turned down for 3.5mn customers whose usage exceeded a threshold that was not advertised.
6 Reasons to Do RAG’s 6-Minute Coverage Survey
Do you want to benchmark your telco’s coverage of revenue and cost leaks? This survey from the Risk & Assurance Group is quick and powerful, which is why many telcos have completed it already.
Huge Roaming Overcharges by Vodafone UK
Legions of customers took to Twitter after being incorrectly charged thousands of pounds for data roaming within the European Union.
How to Lose a Lot of Money from a Change in Roaming Steering
It is unwise to assume a new wholesale roaming deal will always work as expected.
Gambia Seeks National RA Deal Despite Controversies
Gambian Information Minister Ebrima Sillah wants to purchase a tool to monitor international gateway revenues amidst accusations of fraud and misspending both at home and abroad.
Sprint Wrongly Took Government Subsidies for 885,000 Inactive Customers
FCC Chairman Ajit Pai said Sprint’s actions were “outrageous”. The merger of Sprint and T-Mobile US may now be in jeopardy.