Broaden your revenue assurance horizons by understanding which leakage points are addressed by comms providers who are one or two steps ahead of you.
Have the contours of leakage coverage changed since the 2019 study? Find out how your business ranks across 25 categories of leakage by completing the 4-minute questionnaire.
This week’s RAG TV featured revenue assurance managers from different telcos demonstrating how to benchmark the completeness of controls for revenue and cost leakages.
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
Acknowledging the inevitable gaps in our knowledge creates the incentive to learn and improve.
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Inventive RA manager Shahid Ishtiaq also told RAG TV how he is using robotic process automation and NoSQL databases to deliver superior results.
Does anyone in your RA team know how to read a call detail record (CDR)?
A former Executive Head of IT at mobile network Cell C was arrested by the serious crimes ‘Hawk’ division of the South African police.
It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.