Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Inventive RA manager Shahid Ishtiaq also told RAG TV how he is using robotic process automation and NoSQL databases to deliver superior results.
Does anyone in your RA team know how to read a call detail record (CDR)?
A former Executive Head of IT at mobile network Cell C was arrested by the serious crimes ‘Hawk’ division of the South African police.
It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.
An interruption to the supply chain can also cause an interruption to revenues, both in telecoms and other sectors.
Recent research by the UK comms regulator reiterated the difficulties that so many customers are going through worldwide.
It may be a ‘soft’ skill, but knowing how to engage with stakeholders is vital to the work of an assurance professional.
Alan Turing and the work of Bletchley Park shows how it may take time for valuable ideas to gain wide appreciation.
Sensitive management of access to each phone will maintain cash flow during a time when customers are under financial pressure.