A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Leakage cannot be the only measure of performance for a maturing revenue assurance function.
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
Each telco responding to the survey will receive a personalised report, showing how they compare to the best, worst and average.
Data speeds were turned down for 3.5mn customers whose usage exceeded a threshold that was not advertised.
Do you want to benchmark your telco’s coverage of revenue and cost leaks? This survey from the Risk & Assurance Group is quick and powerful, which is why many telcos have completed it already.
Legions of customers took to Twitter after being incorrectly charged thousands of pounds for data roaming within the European Union.
It is unwise to assume a new wholesale roaming deal will always work as expected.
Gambian Information Minister Ebrima Sillah wants to purchase a tool to monitor international gateway revenues amidst accusations of fraud and misspending both at home and abroad.
FCC Chairman Ajit Pai said Sprint’s actions were “outrageous”. The merger of Sprint and T-Mobile US may now be in jeopardy.