A Business That Does Not Know Where Things Are
Common sense tells us it is wasteful to own things but not know where they are, or how they are being used.
Revenue Assurance: Building a Team
Recruitment might be helped by making RA job specifications sound more exciting, but what really matters is giving people with the right personality the chance to show what they can do.
10th Successive Quarter of Record Vodafone UK Complaints
It might take another two and a half years before Vodafone’s bill complaints reduce to the level of other UK telcos.
Plagiarism in Revenue Assurance
A pack that has been widely shared on LinkedIn demonstrates how blatant copyright infringement is destroying the incentive for innovation.
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Auditors Ditch Lycamobile… or Vice Versa?
KPMG says they had long announced their intention to resign the troubled audit of Lycamobile, but the telco’s CFO said he terminated their contract first.
Three Good Ways (and a Bad Way) to Use Test Calls
At the SIGOS Düsseldorf conference I will argue telcos rarely maximize the value of test calls for checking bills, discouraging wider implementation of a useful control.
Vodafone UK CEO Almost Talks About Billing Errors
In an interview with the Daily Mail, the new boss of Vodafone UK talks about dealing with the symptoms of a problem but not its root cause.
Former RA Manager Made CFO of Vodafone Fiji
Vodafone Fiji may not be the biggest telco in the world, but we should welcome the progress being made by RA professionals everywhere.
The Myth of 3% Leakage Has to End
Somebody compiled an RA survey with one unusually good question, one reasonable question and eight poor questions, then wrote a lot of words that do not tell you anything.