The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
A steep fall in traditional sources of revenue presents both an opportunity and a threat to assurance practitioners.
Whilst 20 percent of telcos have not implemented fundamental RA controls, the most mature business assurance teams also admit to having little or no monitoring for many types of leakage.
Telcos may underestimate the risk of leakages caused by a combination of 5G network slicing and mobile IoT devices.
A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Leakage cannot be the only measure of performance for a maturing revenue assurance function.
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
Each telco responding to the survey will receive a personalised report, showing how they compare to the best, worst and average.
Data speeds were turned down for 3.5mn customers whose usage exceeded a threshold that was not advertised.
Do you want to benchmark your telco’s coverage of revenue and cost leaks? This survey from the Risk & Assurance Group is quick and powerful, which is why many telcos have completed it already.