UK Telco Fined for Overcharging Calls by Disabled Customers
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
Mobile Voice Revenues Predicted to Fall 45% by 2024
A steep fall in traditional sources of revenue presents both an opportunity and a threat to assurance practitioners.
Leakage Coverage Survey Reveals Many Gaps
Whilst 20 percent of telcos have not implemented fundamental RA controls, the most mature business assurance teams also admit to having little or no monitoring for many types of leakage.
Migrating Russian Eagles Demonstrate Revenue Assurance Questions for IoT and 5G
Telcos may underestimate the risk of leakages caused by a combination of 5G network slicing and mobile IoT devices.
Remembering the Human Side of Billing
A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Growing Beyond Revenue Assurance: The Rise of Business Assurance
Leakage cannot be the only measure of performance for a maturing revenue assurance function.
Incorrect Pricing Causes One-Third of Telco Charging Errors, Says Araxxe Test Results
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
The Big Leakage Coverage Survey: 6 Minutes to Complete, 10 Days to the Deadline
Each telco responding to the survey will receive a personalised report, showing how they compare to the best, worst and average.
AT&T to Pay $60mn Compensation for Throttling Customers on ‘Unlimited’ Mobile Data Plans
Data speeds were turned down for 3.5mn customers whose usage exceeded a threshold that was not advertised.
6 Reasons to Do RAG’s 6-Minute Coverage Survey
Do you want to benchmark your telco’s coverage of revenue and cost leaks? This survey from the Risk & Assurance Group is quick and powerful, which is why many telcos have completed it already.