Monetization & Assurance
Risk Management Is the Future of Internal Audit
In his final blog for the IIA, Norman Marks argues it is time to replace audit universes with risk universes.
The Plagiarism Goes On
A widely-shared revenue assurance slide pack that infringes copyright was taken off the web, but is now back again.
German Telco Fined €66k for Billing Irish Customers It Did Not Have
Customers were double-billed when Yourtel asked them to switch providers but failed to inform the incumbent operator.
Telstra Budget ISP Triple-Charges Customers
Many customers used Facebook to express their anger at needing to wait for their money to be paid back into their bank accounts.
What Are the Impacts of the eSim from a Revenue Assurance Perspective?
Rewritable integrated SIMs will power the internet of things, and demand new versions of some traditional RA controls.
UK Telcos Accused of Overcharging for Handsets
A national advisory body did research showing how customers continue to pay for handset-inclusive deals even if they neglect to change their phone.
Big Bills and Passed Bucks
Two recent stories in the UK press show how everyone hopes network operators will suffer the cost of other people's mistakes.
Vodafone UK Billing Complaints Return to Normal
It only took 11 consecutive quarters for Vodafone to progress from being the single worst mobile postpaid provider to being the joint worst mobile postpaid provider.
KPMG South Africa Wades into the Corruption Murk
This scandal shows how we rely on external auditors to identify misuse of funds by big businesses like telcos.
Vodacom Shows Why Telcos Should Face Their Mistakes
A rapid and effective response allowed Vodacom South Africa to undo the harm done by losing track of airtime and data balances.
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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