Monetization & Assurance
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Auditors Ditch Lycamobile… or Vice Versa?
KPMG says they had long announced their intention to resign the troubled audit of Lycamobile, but the telco's CFO said he terminated their contract first.
Three Good Ways (and a Bad Way) to Use Test Calls
At the SIGOS Düsseldorf conference I will argue telcos rarely maximize the value of test calls for checking bills, discouraging wider implementation of a useful control.
Vodafone UK CEO Almost Talks About Billing Errors
In an interview with the Daily Mail, the new boss of Vodafone UK talks about dealing with the symptoms of a problem but not its root cause.
Former RA Manager Made CFO of Vodafone Fiji
Vodafone Fiji may not be the biggest telco in the world, but we should welcome the progress being made by RA professionals everywhere.
The Myth of 3% Leakage Has to End
Somebody compiled an RA survey with one unusually good question, one reasonable question and eight poor questions, then wrote a lot of words that do not tell you anything.
UK Utilities: It’s RA or the Highway…
Changes in the UK energy market have encouraged the creation of RA teams, meaning those with relevant skills are in demand.
Ghana Comms and Finance Ministers to Resolve Dispute over National RA Audits
Ghana's Minister of Comms, Ursula Owusu Ekuful, wants to end "confusion" over which firm should audit telco revenues.
RA in Mozambique: Rocky Start, Pearly Finish
Always say "yes" to Mozambican seafood, sometimes say "no" to consulting clients, and be careful what you say to fast-talking women at Customs.
Vodafone UK Billing Complaints Up Again
The latest stats show an upward surge from Vodafone postpaid customers who believe they have been billed incorrectly. Ofcom responded by making excuses instead of taking action.
Revenue Assurance or Restaurant Apathy?
A funny and frustrating true story shows how even simple businesses can fail to track their revenues.
Big Fine for Plusnet after Overcharging Customers
Plusnet's error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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