Revenue Assurance Is Old News
It is difficult to move forward collectively if nobody shares their roadmap.
Why Do Nigerians Complain about Billing so Much?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
MTN SA Admits Charging Some Calls to Toll Free Numbers
MTN intends to refund customers who were incorrectly charged, but it will take time to determine what is owed.
Tax Protests as Ugandan RA System Goes Live
Governments are nationalizing telco revenue assurance so they can impose stealth taxes, but Ugandan plans are awry after the police needed tear gas and bullets to disperse anti-tax protesters.
Understanding the Relationship between Revenue and Experience
Silo thinking costs telcos money because of a failure to appreciate how QoE influences customer behavior.
Ghana National RA Deal: See You in Court
Opponents of a new system to audit telecoms revenues argue it may be unconstitutional.
3 Reasons to Challenge Ghana’s National RA Audit
Ethical professionals should question both the competence and the motives of anyone supporting the ludicrously expensive ‘real-time’ national RA system being implemented in Ghana.
How to Mangle a Revenue Assurance Story
The purchase of an RA solution by Safaricom causes a journalist to confuse his readers and draw all the wrong conclusions.
Lateral Thinking: Inside the Minds of Assurance Professionals
Thinking differently is normal for telecoms risk and assurance practitioners.
Death Threats and Corruption Accusations: Pressure Mounts on Ghana National RA Deal
The wildest Hollywood conspiracy plot is easier to follow than the story of the contract for Ghana’s third national RA auditor.