It is difficult to move forward collectively if nobody shares their roadmap.
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
MTN intends to refund customers who were incorrectly charged, but it will take time to determine what is owed.
Governments are nationalizing telco revenue assurance so they can impose stealth taxes, but Ugandan plans are awry after the police needed tear gas and bullets to disperse anti-tax protesters.
Silo thinking costs telcos money because of a failure to appreciate how QoE influences customer behavior.
Opponents of a new system to audit telecoms revenues argue it may be unconstitutional.
Ethical professionals should question both the competence and the motives of anyone supporting the ludicrously expensive ‘real-time’ national RA system being implemented in Ghana.
The purchase of an RA solution by Safaricom causes a journalist to confuse his readers and draw all the wrong conclusions.
Thinking differently is normal for telecoms risk and assurance practitioners.
The wildest Hollywood conspiracy plot is easier to follow than the story of the contract for Ghana’s third national RA auditor.