Monetization & Assurance
Telstra Turns $225 Bill Into $2mn Overdraft
The Australian telco says the customer made the initial mistake, but they debited the customer's bank account after assuring him they would not.
TMF (Barely) Updates RA Within Their Info Framework
This TM Forum 'technical' document has been given a cosmetic update whilst the thinking behind it needs a major refresh.
Finding the Right Place for Revenue Assurance
RA needs to be linked with the way the telco addresses a wide range of risks, including those associated with customer experience.
UK Reg Investigates Plusnet for Overcharging
UK regulator Ofcom likes to investigate billing errors that telcos already admitted to making. Maybe Plusnet will be the first telco to discover why Ofcom does this.
Subex Cut Costs to Defend Profits as Revenues Fall
There will be relief that FCCB debts were turned into equity, but scrutiny of the accounts reveals Subex still faces challenges.
Cartesian Hammered For Poor Results
Cartesian's share price has slid dramatically. Meanwhile, its executives cannot explain the links between their assurance software products and their strategic consulting services.
Vodafone UK Challenged About PAYG Errors
The UK regulator adds a new twist to the long-running farce surrounding the accuracy of Vodafone charges.
Did You Forget Something? Assuring Revenue in an NFV/SDN Environment
If you thought RA was already a difficult job, network virtualization is going to make it a lot more complex.
The Health Check
Businesses need to examine themselves in order to ensure their wellbeing, just like people need to monitor their own health and fitness.
UK Press Slams Vodafone Billing Mess
British journalists have finally discovered the Vodafone billing fiasco, and they have taken the opportunity to tear into the telco's repeated failures.
Straighten Up and Fly Right
A funny story about flying should also remind anyone working in audit and assurance about the importance of being prepared for every imaginable outcome.
UK Reg Gets More Complaints from Vodafone Subs Than All Other Mobile Telcos Combined
There was a 60 percent rise in complaints to the UK regulator by Vodafone UK mobile subscribers, with billing the top issue.
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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