RAG TV: Deutsche Telekom’s Business Assurance Journey and Using Blockchain to Fight Wangiri
Gina Pesheva talks about changing the role of RA teams and Tony Sani explains why he lets telcos use his blockchain for free.
Making Revenue Assurance Teams Ready for Audit
The RA team may be doing a good job but they also need to adopt an approach and implement tools that show they are doing their job.
BT Fined for Overcharging DQ Customers
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.
Leakage Coverage Survey Results Are Roadmap from Revenue Assurance to Business Assurance
No telco claimed to have complete visibility across all 25 categories of potential leakage.
This Deutsche Telekom Video Explains Business Assurance in Just Four Minutes
This fun four-minute video explains the need for business assurance in a way that everybody can understand.
Wrong Person Pays Phone Bill for 5 Years; Actual User Now Complains about Backbill
The onus is always on telcos to check bills and payment, because customers cannot be relied upon to spot mistakes.
UK Telco Fined for Overcharging Calls by Disabled Customers
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
Mobile Voice Revenues Predicted to Fall 45% by 2024
A steep fall in traditional sources of revenue presents both an opportunity and a threat to assurance practitioners.
Leakage Coverage Survey Reveals Many Gaps
Whilst 20 percent of telcos have not implemented fundamental RA controls, the most mature business assurance teams also admit to having little or no monitoring for many types of leakage.
Migrating Russian Eagles Demonstrate Revenue Assurance Questions for IoT and 5G
Telcos may underestimate the risk of leakages caused by a combination of 5G network slicing and mobile IoT devices.