Gina Pesheva talks about changing the role of RA teams and Tony Sani explains why he lets telcos use his blockchain for free.
The RA team may be doing a good job but they also need to adopt an approach and implement tools that show they are doing their job.
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.
No telco claimed to have complete visibility across all 25 categories of potential leakage.
This fun four-minute video explains the need for business assurance in a way that everybody can understand.
The onus is always on telcos to check bills and payment, because customers cannot be relied upon to spot mistakes.
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
A steep fall in traditional sources of revenue presents both an opportunity and a threat to assurance practitioners.
Whilst 20 percent of telcos have not implemented fundamental RA controls, the most mature business assurance teams also admit to having little or no monitoring for many types of leakage.
Telcos may underestimate the risk of leakages caused by a combination of 5G network slicing and mobile IoT devices.