Why Do UK Telcos Keep Being Fined for Overcharges?
We must remember mistakes to learn from them, but charging errors by Virgin Media and EE show our industry is forgetful.
Ghana’s Telecoms Tax Monitoring Platform Goes Live
Whilst the government boasts of securing the ability to audit telco revenues in ‘real time’, the reality is Ghana’s taxpayers are paying for an expensive mechanism to tax themselves.
The Gambia Intends to Implement National RA System
Gambia’s President follows the African fashion for automated national revenue assurance audits.
Preventing Leakages and Stealing Ideas
The world has changed since the days when revenue assurance first began. Can we upgrade RA by following the example of other people who work with data and analytics?
Revenue Assurance Is Old News
It is difficult to move forward collectively if nobody shares their roadmap.
Why Do Nigerians Complain about Billing so Much?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
MTN SA Admits Charging Some Calls to Toll Free Numbers
MTN intends to refund customers who were incorrectly charged, but it will take time to determine what is owed.
Tax Protests as Ugandan RA System Goes Live
Governments are nationalizing telco revenue assurance so they can impose stealth taxes, but Ugandan plans are awry after the police needed tear gas and bullets to disperse anti-tax protesters.
Understanding the Relationship between Revenue and Experience
Silo thinking costs telcos money because of a failure to appreciate how QoE influences customer behavior.
Ghana National RA Deal: See You in Court
Opponents of a new system to audit telecoms revenues argue it may be unconstitutional.