We must remember mistakes to learn from them, but charging errors by Virgin Media and EE show our industry is forgetful.
Whilst the government boasts of securing the ability to audit telco revenues in ‘real time’, the reality is Ghana’s taxpayers are paying for an expensive mechanism to tax themselves.
Gambia’s President follows the African fashion for automated national revenue assurance audits.
The world has changed since the days when revenue assurance first began. Can we upgrade RA by following the example of other people who work with data and analytics?
It is difficult to move forward collectively if nobody shares their roadmap.
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
MTN intends to refund customers who were incorrectly charged, but it will take time to determine what is owed.
Governments are nationalizing telco revenue assurance so they can impose stealth taxes, but Ugandan plans are awry after the police needed tear gas and bullets to disperse anti-tax protesters.
Silo thinking costs telcos money because of a failure to appreciate how QoE influences customer behavior.
Opponents of a new system to audit telecoms revenues argue it may be unconstitutional.