In the absence of any professional body that can impose ethical standards of behavior, a lawless attitude to intellectual property continues to dominate revenue assurance.
A new YouTube video has taken plagiarism to a surreal level, by using a computer to read out the marketing description of a revenue assurance book.
Many customers are honest, so why not follow the example of Rwanda, where customers are encouraged to identify SIMs that have been wrongly associated with them?
In his final blog for the IIA, Norman Marks argues it is time to replace audit universes with risk universes.
A widely-shared revenue assurance slide pack that infringes copyright was taken off the web, but is now back again.
Customers were double-billed when Yourtel asked them to switch providers but failed to inform the incumbent operator.
Many customers used Facebook to express their anger at needing to wait for their money to be paid back into their bank accounts.
Telcos have until December 8th to respond.
Rewritable integrated SIMs will power the internet of things, and demand new versions of some traditional RA controls.
The deadline for the new survey is November 27.