Derek Canfield, TEOCO’s VP of Analytics, argues that customers would be better protected and served if telcos adopt a combination of analytics and DPI to manage encrypted traffic.
Automation and plenty of data means the credit worthiness of individuals can be assessed before they become subscribers.
Data breaches happen so often that they may seem unavoidable. However, executives continue to respond by making mistakes they could and should avoid.
Telcos are turning to unsupervised machine learning to identify new and increasingly complex patterns of criminal behavior.
Mandatory registration of SIM cards is reducing simbox fraud in Uganda, but there are downsides.
The USD350mn acquisition will let SAP tie identity to location to payments to the internet of things.
As customers we know what makes us regret signing a contract with a new supplier, so why do telcos struggle to do the same?
The UK’s Information Commission issued a GBP100,000 (USD130,000) penalty after it was found TalkTalk allowed Wipro staff to have excessive access to customer data.
Nice Systems insecurely configured an Amazon cloud server used to hold data about calls made to Verizon’s contact center.
Shankar Palaniandy of FRS Labs talks about the Indian national ID database and its impact on customer verification and services.