AI, Data & Analytics

Analytics Shamalytics

As you might expect, I regularly check out the data on how many people read talkRA, and how popular it is compared to other,...

New Report Explains How to Sell and Market Analytics Software

talkRA blogger David Leshem has teamed up with Dan Baker, of Black Swan and TRI, to write a new report on the selling and...

Do Wrong Tariffs Cost UK Consumers $9bn?

Perhaps we should congratulate the revenue maximizers who work for UK telcos, because the BBC recently reported that they generate an extra GBP6bn (USD9bn)...

Big Data is Here (and will change assurance forever)

Duh. That must be stupidest headline I have ever written. Of course big data is here. What I mean is there...

Measurement and the Eureka Moment

As we reach the end of the year, my thoughts turn to the passage of time, and its measurement. Do any of us...

Analytics is not the Silver Bullet

One may think, that the above is obvious- but it definitely is not. As the saying goes “Ignorance is bliss”, and so a lot...

Leshem: New Services Trump New Tariffs

David Leshem, my old friend and comrade, recently took time out to speak to Black Swan. In a discussion that zings with fresh...

Crawler: From web of data to root cause

In part one of this article, guest author Shahid Ishtiaq described the research he performed into inefficient use of COTS business assurance tools. ...

Crawler: Spinning the assurance web

You may not know Shahid Ishtiaq’s name, but if you intend to have a career in business assurance, you will inevitably come to know...

Moving from Customer Experience to Customer Engagement- The Soft Touch

In my last post on Dunbar's number and CEM; I mentioned that the key to better customer experience could be to target the set...

Can Dunbar’s number aid in Customer Experience Management?

Probably one of the key aspects of CEM is finding out the experience of the customer in his/her day to day interactions with the...

“People eat more when You give them bigger containers”

I lifted this title for the post directly lifted from the book 'Switch', because there could not be a better way to start the...

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