AI, Data & Analytics
Challenges to mitigate in the New Age of Customer Experience with ‘connected’ applications
The buzz word for the immediate next future is “the internet of things” where appliances are all inter-connected in one large network. Today we...
A further step ahead with Customer Experience Management
A recent article on had the caption “Social media breathes new life into live TV”. This article definitely provides the reasons for a call to...
TEOCO Enters RAN Optimization Market Via New Acquisition
TEOCO, the assurance and analytics business headquartered in Virgina, USA, has announced the acquisition of Schema Ltd, a company specializing in Radio Access Network...
the ‘Intelligent’ Software – or is it?
A seemingly naïve post/status update on Facebook caught my eye. The image spoke in volumes for anyone who was/is listening. Apparently intelligence in softwares...
Pity the poor CDR
Posts on talkRA rightly focus on the life and times of the RA practitioner but for a moment let's reflect on a primary object...
Responding to Disasters with Mobile Phone Data
Much is said about exploiting the value of customer data. Mobile phone networks know a lot about their customers, and this prompts technologists...
Competitive Collaboration
It may sound like an oxymoron, but Competition also has the merit of improving business sustainability. For telecom, fairly across the globe, ARPUs and...
The Trojan Horse called ‘What If’ analysis
I have seen a common format of what-if analysis, where the results showcase how the existing ARPUs and AMPUs are “supposed” to change when...
Myth of the ‘Customer’ God
With a billion people, Indian market is a lucrative proposition for business. A BILLION seems a lot. But under the hood, remains the hypercompetitive...
The Most Valuable Asset?
You have probably heard somebody say something like:people are our most valuable/most important/greatest asset.Whenever I hear this, my eyes involuntarily roll around my head,...
The Difference Between Money and Value
Do you know what is the difference between money and value?Do you, really? Can you define it? Can you calculate it? ...
Alex Leslie on Making Sense of Data
Look here for a great article from Alex Leslie on the relationship between revenue assurance and fraud management, and about how telcos struggle to...
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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