John Preston: RA for the Entire Customer Lifecycle
Podcast episode 32 has John talking about the extended remit of his RA team within Tesco Mobile, the UK’s largest MVNO.
The Meaning of GDPR with Rachel Goodin
Ocado’s Head of Control Environments discusses the practical implications of the EU General Data Protection Regulation.
Why Spend on Risk and Assurance?
Making better use of psychology was the theme of my talk at July’s RAG, as recorded for the Commsrisk Podcast.
Lee Scargall: Surveying ERM in UK Telcos
Podcast 29 features Lee’s talk to RAG London, a review of risk management and governance in the UK.
The Changing Market Landscape with John Brooks
An experienced pro, Subex’s VP of Product Management shares his opinions on where telco risk and assurance is headed.
Interview with David Morrow: Using the Law to Seize the Profits of Fraud
Dave explains how UK telcos could use the Proceeds of Crime Act (POCA) and why other nations are adopting similar laws.
The TMF, Surveys, RA and Risk: An Interview with Rene Felber
Rene explains his goals for the TM Forum RA team and calls on the TMF to focus on the needs of practitioners.
The Myths and Potential for RA Test Calls
Telcos execute test calls for many reasons, but RA splits between those who make many test calls, and those making none. We grilled SIGOS about how to get good value from RA TCGs.
Rob Chapman: From RA to Risk, UK and Beyond
The Chair of the Risk & Assurance Group discusses why the event is growing in popularity and how to take it further.
A System That Learns about Fraud
For podcast #23, Shankar Palaniandy of FRS Labs told us why his fraud solution learns from experience, instead of following rules.