Paul Masters (pictured above) works as the Head of Internal Audit & Risk for online food retailer Ocado, but before he joined them he was the top internal auditor at both Etisalat Group and at O2. In this clip from last year’s RAG London Conference, Paul contrasts the way operational integrity is delivered by a retailer with the approach that telcos tend to take. Which way is best? Who can learn what from whom? Watch the video below to find out!
Comparing Assurance in Telcos and Retailers

During his career, Eric has been a Director of Risk Management for a national telco, the Chief Executive of the Risk & Assurance Group, a Chief Marketing Officer for a software business, a consultant, a public speaker and the publisher of Commsrisk since its launch in 2006. Look here for more about the history of Commsrisk and the role played by Eric.
The comms providers that Eric has worked for include Qatar Telecom, Cable & Wireless, T‑Mobile, Sky and Worldcom. In addition to his proficiency at speaking about the current scamdemic, Eric is also a qualified chartered accountant and a subject matter expert in consumer protection, enterprise risk management, fraud prevention, data integrity and billing accuracy. Eric was the lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He can be reached through the contact form on this website.
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The Commsrisk Global Fraud Dashboard

Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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