Comparing Assurance in Telcos and Retailers

Paul Masters (pictured above) works as the Head of Internal Audit & Risk for online food retailer Ocado, but before he joined them he was the top internal auditor at both Etisalat Group and at O2. In this clip from last year’s RAG London Conference, Paul contrasts the way operational integrity is delivered by a retailer with the approach that telcos tend to take. Which way is best? Who can learn what from whom? Watch the video below to find out!

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.