cVidya Announces Something (no further details provided)

Mobile World Congress is upon us again. Even though I think MWC is rubbish, this is an important time for companies to announce something, ***anything***, just issue a press release and hurry up about it. I ignore most of these press releases, because they are rude. It is very impolite to announce new products and services that might equally be used by wireline telcos, just because a lot of wireless telcos are having a big party in Barcelona. However, I could not ignore the latest cVidya press release. I tried to. I really did try. But I kept thinking about it. I was compelled to think about it, because I had no idea what cVidya were trying to say. Dear readers, if you can explain what cVidya has just announced, then feel free to write in and explain.

Major Expansion of cVidya’s Market-Leading Revenue Assurance Solution

Okay, so this sounds like one of those adverts which begins: ‘the best product on the market just got even better.’ I always like those ads, because they are so daft. How can things be so great, yet always leave so much room for improvement?

MoneyMap® V8 ships with new business analytical layer, risk methodology and pre-defined packages

What is a new business analytical layer? Do RA people often complain about missing layers? I suppose the layer has something to do with analysing business stuff. But beyond that, I have no idea what the layer does. Maybe it just sits around doing nothing, like a layer of pointless fat. If it does something, maybe cVidya should say what it does.

Whilst I am bemused by the new business analytical layer, I am stunned by the revelation that cVidya have launched a new risk methodology. The new risk methodology arrives just 12 months after cVidya launched their ProactiV risk methodology. So what happened to ProactiV? That was new, only 12 months ago. Maybe cVidya realized that ProactiV was full of flaws, so they replaced it. Or maybe the new methodology is the same as the old methodology, but they decided to announce it a second time, in case you missed it first time. I would ask questions about the new methodology, and what makes it so new, but cVidya still have not answered my questions about the old methodology. Some things get better and better, whilst other things never change.

‘Pre-defined packages’. Whaddya mean by ‘pre-defined packages’? Imagine telling the love of your life that you are going to the shops to buy some pre-defined packages. Any normal person would assume you are having an affair, and you cannot be bothered to invent a decent cover story. Literally nobody, since the dawn of time, has ever bought anything for its pre-defined packages.

Enhanced with sophisticated business analytical capabilities and support for big data…

Was there a version of cVidya’s software that failed to include sophisticated business analytical capabilities? How much more sophisticated is the new stuff, compared to the old stuff? And in what sense does a revenue assurance tool need to provide support for big data? Is cVidya implying that telcos will be stuck with small data, unless they buy MoneyMap?

…Version 8 includes an array of advanced features that enable managers and analysts to easily pinpoint the most urgent Revenue Assurance issues and quickly address them.

Again, what is new about this? I thought these guys had been pinpointing the most urgent issues, and quickly addressing them, since their start-up first cranked out a reconciliation of leased lines to bills.

Some of us remember a time before cVidya existed. It was called 2001, and Stanley Kubrick made a film about it. Kubrick thought that we would be flying around Jupiter by the year 2001. When cVidya started, a year later, they concentrated on pioneering the technology of reconciling leased lines to bills. And they told everybody that reconciling leased lines to bills was the most important thing that anyone could do. Maybe that had something to do with the fact that their software could not process other forms of data, like CDRs. Perhaps cVidya is now admitting they spent most of their 12 years persuading customers to deal with minor stuff that suited their product range, instead of really urgent issues. In that sense, MoneyMap v8 might genuinely offer something new.

The new, highly business-orientated, version of MoneyMap…

‘Highly business-oriented’? What was the orientation of their old software? Was it leisure-oriented?

…is able to track the monetary value of each case and then aggregate the total value by line of business, business unit or another sub category

At last, we see some signs of sophisticated business analytics. In this case, it is the kind of analysis you perform by adding up both the rows and the columns of a spreadsheet.

It enables Revenue Assurance managers to access aggregated and comparable data based on different attributes, such as their personal needs…

‘Personal needs’? Do RA managers satisfy their personal needs using RA software? The only way I can imagine an RA manager using RA software to satisfy a personal need is if they fudge the reports to hide a fraud they committed.

A new case management system makes it straightforward for analysts to track and prevent revenue losses.

Otherwise known as a list. I also find lists can be competently maintained using a pencil and paper. The technology of pencil and paper was already proven to be robust and reliable, way back in 2001.

Drawing on cVidya’s deep knowledge and expertise in machine-to-machine (M2M) communications, LTE, mobile money, wholesale, cable and other technologies and verticals, MoneyMap 8 is designed to enable CSPs to quickly adapt to a constantly changing market.

Somebody decided that M2M, LTE, mobile money, wholesale and cable all needed to be mentioned somewhere. So here they are. I have literally no idea how any of this connects to the major expansion, the high business-orientation, or the pre-defined packages.

New pre-defined packages will significantly reduce CSPs’ revenue leakage as they deploy self-provisioning, sponsored data programs, connected living propositions and many other advanced services and models.

I think this says: ‘super rocket woo woo fantastic’. It might be a bit of the screenplay from 2001 which was cut from the final cinema version. If cVidya are trying to communicate something meaningful about their product, it must be in a language I do not recognize.

Before anyone says that all press releases are equally as bad, take a look at the press release that Lavastorm issued a few days ago. It gives a few simple bullets on the new things their FMS can do. Whilst words cannot tell me why one ‘visualization’ is better than another, the press release straightforwardly tells the reader about new functionalities and why they are helpful. It may not sound very sexy to let users save a search for later re-use, or to let them bulk edit multiple fraud cases, but at least we can comprehend what the software does.

In contrast, cVidya’s press release ends as follows:

“MoneyMap – the leading Revenue Assurance solution on the market – has evolved into an even more leading business bazooka that will ***vroom vroom*** superexcite executives and analysts and literally orgasm everyone we’re hoping to sell it to,” said Alon Aginsky, President and CEO of cVidya.

“The new pre-defined packages ***woof woof*** are both hyper-defined and ultra-packaged, making them far superior to the pre-defined packages you find elsewhere. The latest version of MoneyMap draws on insights gleaned from cVidya’s 12 ***just count ’em baby*** years of experience, starting with the reconciliation of leased lines to bills, and culminating in this year’s business-oriented risk-methodologized business-analytical layer that is so thick and creamy it removes stubborn stains that other washing powders leave behind.”

“During those 12 years, we have tackled every revenue assurance challenge that any service provider has ever faced anywhere on this planet, and we are unique in being able to say that whilst keeping a straight face. Also, we checked some dealer commissions for a service provider in orbit around Neptune. We are very proud to say we are still in business, still not locked in an asylum, and still better than we have ever been before. ***Bow Wow*** Not everybody knows this, but I used to be the 95th most powerful man in telecoms ***howls at the moon*** so if you stick with me, I’ll take you out of this world.”

Actually, some of that last bit was made up by me. But it is pretty similar to Aginsky’s quote from the actual press release. And it makes about as much sense.

So readers, if you can explain the differences between MoneyMap 8 and MoneyMap 7, I would be grateful for your insights… especially if you can share them in plain English. Previously I would have asked my loyal cVidya readers to comment, but there is no point. We all know they have nothing to say about their products, and this press release proves it.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.