Digicel Buys ECtel RA Solution

Digicel, the new kid on the block that is shaking up the mobile market in the Caribbean and Central America, has bought ECtel’s RA solution for all 24 of its national operations. The implication is very straightforward: consolidated purchasing of revenue assurance technology is cost-effective for a geographically distributed group of telcos. Israeli vendor ECtel will doubtless have some technical challenges in tailoring their product to the different circumstances of each Digicel business unit. However, the cost of this is small compared to the wastage represented if each unit was to acquire or develop its own solutions. Standardization makes as much sense for revenue assurance as it does for the underlying OSS/BSS.

Rather teasingly, ECtel’s press release states the proof of concept “identified substantial revenue losses”. This implies the product may have already paid for itself. There is a less positive way of saying the same thing: Digicel did not know how much it money it was leaking, and could have found those leaks through a one-off audit. Unfortunately, without more details to substantiate this claim, we will never know…

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.