Detecon, the technology-oriented management consultancy, has published an above-average paper about revenue assurance. The article can be found in their free ‘DMR’ magazine. I particularly liked this…
Too much focus on vendor solutions and over-reliance on technical aspects do not permit a clear view of the organization specific deficiencies in the revenue management process.
… which makes a refreshing change from some of the bad advice given elsewhere. It is always nice to see real professionals pointing out that ‘more and more’ checks of data does not mean ‘better and better’ revenue assurance. You can read the full article here.
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.
Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.
Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
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