Podcast 11 is dedicated to the topic of managed services – services which might have been performed in-house but are instead delivered by an external supplier. It is a topic that gets considered from time to time by telcos wanting to improve their revenue assurance and fraud management, although it is not so common to see initial conversations progress to completing an actual deal. Indian firm Subex is a market leader in supplying revenue assurance and fraud management software, and also earns a significant chunk of its revenues through managed services for those functions and others. I asked them to talk with me about the current status and future potential for managed services. Vinod Kumar, Subex’s Group President, joined me from India, and Des Rehinsi, their Director of Sales for Managed Services, joined me from the UK. We talked about the reasons why telcos opt for managed services, the factors that drive competitive advantage in this market, and their expectations for future sales from managed services. You can listen to the full podcast at talkRA.com, or by subscribing through the iTunes store.
