How MTN Group Delivers RAFM Training

MTN Group has a common education program for the revenue assurance and fraud management staff working across all its national operations. The success of this program was recognized last week, with Tony Sani, the executive with responsibility for RAFM across MTN Group, receiving the Outstanding Contribution prize at the Subex Excellence Awards. So now is a good time to remind ourselves of the talk given by Marcus Bryant (pictured above), a colleague of Tony, to the summer conference of the Risk & Assurance Group (RAG).

Marcus’ presentation influenced RAG to explore the viability of creating its own RAG education program for the industry. During his well-received talk, Marcus spoke about the factors considered when deciding how best to deliver an education program across a wide range of geographically distributed opcos. You can watch a video recording of that five-minute segment below.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.

1 Comment on "How MTN Group Delivers RAFM Training"

  1. Avatar Carlos Marques | 4 Nov 2016 at 10:26 am |

    Interesting discussion topic that sometimes is forgotten within the RA/FM maturity. Despite working in a software vendor we are following the same path and I can see ourselves reflected in some of the pains and rewards that are here mentioned here for training, namely the online training. Developing a training program it’s by itself a learning curve where engagement levels should be one of drivers (why not a KPI?) for the ones that create the content. Good luck Marcus Bryant on this mission.
    Carlos Marques

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