How Safaricom Tackles Mobile Money Fraud

Patrick Kinoti, Head of Fraud at Safaricom, showed himself to be a confident and intelligent speaker when we talked during the opening panel of RAG Nairobi 2018 so it is little surprise to find him fronting a slick YouTube video on fraud prevention. He outlines the various ways that Safaricom detects and prevents fraud involving Safaricom’s M-PESA mobile money service, and takes some obvious pleasure in their success at catching criminals. The video is barely over four minutes in length but is unusually informative and gives a good sense of how a mature business should adopt a multi-faceted strategy to tackling fraud. I learned something new by watching it! Perhaps you might too.

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Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.