Indecision, Indecision

Apart from people randomly copying in other people on totally irrelevant emails, executive indecision is the single greatest curse of working life.

Wearing until recently an RA vendor hat, I was always puzzled by the (in)decision making process in many telcos. While it is evident that in many cases RA projects demonstrate financial merits which are usually easily quantifiable, it was always a challenge for me to understand the pathetic indecision phenomenon. The lamentable part of this paradigm is that the monthly revenue loss, which usually cannot be claimed back from the customers, is piling up and the overall system cost of a typical RA solution is often less than the monthly expenditure of the telco on bathroom tissue.

I was rather unimpressed by the full scale decision paralysis and an inability to action. The only thing brought into being are hundreds of pointless meeting where reports and judgments are made. I hope I’m wrong, but how else could someone explain to me the fact that a sales cycle of an RA system lasts for an average 15 months, for a system that costs less than a monthly expenditure on bathroom tissue, while not considering the daily leakage, which usually cannot be reclaimed a posteriori.

David Leshem
David Leshem
David is an expert in enterprise solutions: billing, profitability, business intelligence, customer retention, churn and revenue assurance.

Away from the office, David is a keen photographer. Visit davidleshem.com to sample his photographic work.