Indigestible Taxes

Billing can be complicated. Taxes are usually complicated. Mix billing and taxes into a spaghetti of rules, systems and processes and you might find yourself in a stew. Add a spoonful of reliance on a business with a poor attitude towards data integrity. Then add a dash of the usual lack of internal controls within telcos. You get a recipe that left some Qwest customers being charged too much sales tax. Well done to Margaret Smith, the local county official in Spokane County, Washington, USA, who unraveled the mess. Because of her hard work, Qwest will be serving up a refund. Read the story here and here.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.