Jeepers creepers. My eyes popped out when I reviewed the proposal by Moshe Zolotov of cVidya to include fraud management in the TM Forum’s process map, the eTOM. In short, it gives a process map for fraud management that is the same as the process map for revenue assurance (apart from changing the names on the boxes).
Surely that cannot be right. Are revenue assurance and fraud management the same? I do not think so. I think you cannot take a revenue assurance analyst, ask them to swap desks with a fraud analyst, and expect them to do each other’s jobs. But maybe I am wrong – what do most of you working in RA and Fraud Management teams think? Let me know by commenting here, or else come down to the forum at the TMF and share your thoughts there. Any feedback is welcome!
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.
Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.
Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
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