John Preston: RA for the Entire Customer Lifecycle

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How might we extend the reach of revenue assurance teams so they cover the customer lifecycle from end to end? That was the topic of John Preston’s talk at RAG London 2017 (pictured above), which also provides the substance for episode 32 of the Commsrisk podcast. John is the Head of Billing, Collections Risk and Assurance at Tesco Mobile, the UK’s largest MVNO. He understands what it means to provide revenue assurance for a big retail telco that has millions of customers, whilst also needing to get the most from a small team that has to be willing to apply themselves to new challenges. This message comes through when listening to John’s presentation, which begins with a short review of typical revenue assurance objectives before exploring the reasons his team keeps moving beyond them.

You can listen to John’s talk by pressing the ‘play’ button at the top of this article. Or you can download the mp3 file by clicking here.

If you enjoy the Commsrisk podcast then you can guarantee you will never miss a future episode by subscribing for free via the iTunes Store, whilst Android users can follow the podcast via Blubrry.

John is a member of the RAG Committee and he will also be contributing to the agenda of RAG London 2018. This year he will be moderating a panel discussion about the challenges and advantages when smaller telcos pursue their RAFM objectives. RAG London will be held at BT’s headquarters on 24th and 25th April. Employees of telcos and regulators can come for free; registration instructions can be found here.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.