Level 3 and Vodafone robbed of equipment – and revenues

By Eric Priezkalns 4 Nov 2006

Here are a couple of recent news stories about real revenue loss for once. The question is, everyone tends to know who is responsible for counting the cost of security and the equipment that needs to be replaced, but is somebody keeping a tally of the loss of revenues? Not being able to provide a service or giving customers credits because of missed SLAs is the kind of revenue loss that often gets ignored.

http://www.theregister.co.uk/2006/11/01/level3_robbery/

http://www.theregister.co.uk/2006/10/23/vodafone_network_outage/

Eric Priezkalns

Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.