Observant readers may already have noticed a new addition to talkRA’s right hand sidebar. Since Monday, it has boasted an online opinion poll, with results that are updated in real time, whenever somebody clicks one of the options. So those of you who asked talkRA to start running polls, it is time to get clicking! Answers are collected anonymously, via polleverywhere.com
For this first experiment with polling, I chose a question that usually divides audiences down the middle. Should the responsibility for doing revenue assurance and fraud management be combined in a single department, or is it better to keep the two functions completely separate? Or is this a stupid question, because the answer depends on the specific circumstances of the telco?
In my experience, there are some really straightforward predictors of how people will respond to this question. Managers who run combined departments, or who fancy they might have the chance to run a combined department, are in favour of the combination. Managers who fear their department will be taken over by someone else are against the combination. Workers in RA teams are vaguely in favour of collaborating with their peers in Fraud Management. The analysts who work in Fraud Management are wary of sharing their secrets, so want to stay away from Revenue Assurance. Am I right? Maybe you will prove me wrong…
