Location, Location, Location

How about this for a challenge. Suppose you pay car insurance according to where you drive, as tracked every second by GPS – see here. On the other hand, Transport For London (TFL) conclude that satellite tracking is not accurate enough to charge users according to where they drive – see the report. The best results that TFL could get involve an error rate of 0.86%. So if your insurer mischarges you, how do you argue your case? Or put another way, if a customer disputes the data, how will the insurer be able to demonstrate its billing is completely reliable?

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.