MTN Ghana Educates Customers about Mobile Money Fraud

As the leading provider of mobile money services to Ghanaians, MTN Ghana is trying to raise their awareness of mobile money fraud through a campaign called #U4Know. They want Ghanaians to keep their ‘momo’ wallets safe by remembering these four pieces of advice:

  • Never share the PIN number, not even with somebody who says they work for MTN;
  • Never discuss the details of the momo wallet with somebody who called you;
  • All MTN customer service calls originate with the same specific phone number; and
  • Customers should call 100 if they need help.

MTN Ghana has received considerable criticism because its customers are plagued by fraudsters. A recent article on began as follows:

Mobile Money fraud on the MTN network is so rampant it can be likened to a virus sweeping through a community. Every user has either had an encounter with the fraudsters or knows someone who did.

However, criticism of MTN Ghana may be unfair. The straightforward advice promoted by their campaign suggests that many Ghanaians are simply naive about the dangers about sharing information with strangers who adopt an official manner or pretend to work for MTN.

The #U4Know campaign will work with community stakeholders including tribal chiefs and religious leaders. The aim is to spread awareness by interacting with customers at places where they gather, including churches, mosques, and lorry parks.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.