Mysterious Pricing

How much does it cost to use a T-Mobile hotspot whilst roaming overseas? You might think that is a straightforward question. I used to think so. After about 20 minutes trying to make sense of the confusing and piecemeal information on the T-Mobile UK website, I gave up and decided to speak to someone instead. The first person I spoke to, a dedicated adviser on their roaming services, did not know about hotspots and redirected me to someone dedicated to providing advice about that product. That person genuinely did the best job they could in trying to answer. He read the information on the website, he spoke to various colleagues and generally told me everything he found out. But at the end he had to admit some of the information he found out seemed to be contradictory, so he could not be entirely sure. He deserves a pat on the back for his honesty. It does make me wonder, though, if it is so hard to check what the price is supposed to be, how can anybody tell if they bill it right?

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.