I found this article and wanted to briefly share it with you. It hardly mentions revenue assurance in telecoms, but I think it gives a useful insight for any practitioner who wants to think beyond telecoms and would like to understand how there are analogous problems and techniques to solve them in other industries. The article gives a succinct but sweeping overview of how BI is used across a wide range of business models to improve the bottom line.
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.
Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.
Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
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