Pioneers in Perspective; an Interview with Dan Baker

I recently had the pleasure of being interviewed by Dan Baker for his blog at Billing & OSS World. In addition to writing for a leading provider of news for comms providers, Dan is Research Director for TRI, which does market research with a special focus on revenue assurance. As part of that, he recently established the RA Roundtable, a new web-based community. When Dan first approached me, I was initially unsure; when somebody asks me questions, I do not promise to give answers they like! But Dan soon won me over, with his open mind and his in-depth interest in RA. The resulting conversation naturally gravitated towards some of my contrarian views on how to get the best from RA people, and how to keep the best people working in RA. We talked about the pioneering spirit that created RA, and how we still need to hold on to that spirit if we are going to keep improving and keep on pushing back the boundaries. This also gave me a chance to plug the new talkRA book, of course! You can find the interview here.