Privacy Breach at US MVNO Mint Mobile

Mint Mobile, a mobile virtual network operator in the USA, has warned customers of a data breach. The number of customers affected by the breach is unknown but Bleeping Computer reports that the compromised data includes customer names, telephone numbers, email addresses and IMEIs. Mint Mobile reassured customers that their credit card numbers, social security numbers and passwords remain safe.

No explanation has been given for how the breach occurred. Very little has been disclosed about this breach, despite the steady increase of new US laws and regulations that demand the authorities are notified when breaches occur. Management are unlikely to want adverse attention at this time because they are awaiting the closure of a deal which would see T-Mobile US acquiring Mint Mobile’s parent company for USD1.35bn. In October, the Federal Communications Commission (FCC) asked various questions as part of their process for deciding whether to approve the transfer of Mint Mobile to new owners. These included a demand for more detail concerning “data security breaches and cyberattacks” that Mint Mobile has suffered.

Mint Mobile has an estimated customer base of between of 2 and 3 million customers and it offers tariffs that seek to undercut other providers. It is most famous for the fact that Hollywood star Ryan Reynolds (pictured) is an owner. Reynolds prominently features in Mint Mobile’s advertising and has promised he would remain a spokesperson for the brand if the sale to T-Mobile goes through.

Eric Priezkalns
Eric Priezkalnshttp://revenueprotect.com

Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), an association of professionals working in risk management and business assurance for communications providers. RAG was founded in 2003 and Eric was appointed CEO in 2016.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press.

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