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Protecting and Verifying Customer ID Is Becoming More Difficult

Simon Walsh of Telefónica UK briefly explains why identity theft has become his top concern.

Simon Walsh, Fraud Operations Manager for Telefónica UK, talked at last year’s London RAG Conference about the reasons why protecting and verifying each customer’s identity has turned into a greater challenge than ever before. Watch the short clip below to learn more about fraudsters stealing identities, and the methods that Simon and his Telefónica colleagues use to thwart them.

That was just a short example of the panel discussions that occur at RAG conferences. Simon will once again be a panellist at this year’s London RAG, scheduled for March 15th and 16th. Visit the RAG website to learn more and to register for a free seat.

Eric Priezkalns
Eric Priezkalnshttp://revenueprotect.com

During his career, Eric has been a Director of Risk Management for a national telco, the Chief Executive of the Risk & Assurance Group, a Chief Marketing Officer for a software business, a consultant, a public speaker and the publisher of Commsrisk since its launch in 2006. Look here for more about the history of Commsrisk and the role played by Eric.

The comms providers that Eric has worked for include Qatar Telecom, Cable & Wireless, T‑Mobile, Sky and Worldcom. In addition to his proficiency at speaking about the current scamdemic, Eric is also a qualified chartered accountant and a subject matter expert in consumer protection, enterprise risk management, fraud prevention, data integrity and billing accuracy. Eric was the lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He can be reached through the contact form on this website.

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The Commsrisk Global Fraud Dashboard


Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.

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