RA ‘Control Desk’ for Utilities

This is another post in the irregular series on revenue assurance outside of telecoms. The idea of reworking the practice of revenue assurance for energy and other utility businesses has been around for a while. However, the concept of the ‘Revenue Assurance Control Desk’ (RACD) from Kopac Consulting makes the intellectual heritage more explicit than ever before. The RACD borrows from both telecoms revenue assurance and the way manufacturers maintain statistical quality control using the control desk standard. Kopac intend to patent the RACD hybrid for use by utilities and retail energy providers. See here for the press release and how to obtain a free copy of their 82-page guide to RACD.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.