RA Question of the Week: The Impossible Mission

For this weeks question, I want to discuss one of the most annoying parts of working in RA – When data doesn’t link. A typical example is a network to billing reconciliation of the ADSL product. Typicallly a DSLAM will only contain information like dslam id, port, slot and maybe an IP address whereas the billing system will generally have some sort of service identifier along with associated billing information. The data as such is un-linkable and therefore would appear non-reconcilable – what would you do in this scenario?

Dave Stuart
Dave Stuart
David is an experienced manager, having worked for a variety of international telcos. He has hands-on knowledge of fraud management, revenue assurance, risk management and software development. David is currently the Group Director of Revenue Assurance & Fraud Management at Vimpelcom.