RAG Learning Continues to Expand

As the Coordinator of RAG Learning I am also learning a lot… not just about implementing a web-based training system but about the people who take the courses, and about myself. I appreciate the encouragement received from those users who take time to provide feedback, and their advice is helpful. Time limits me, but improvements with the system keep being made, so let me know which changes you like, and what other changes you would give the highest priority.

One thing I have learned is that not everybody who visits the RAG Learning website has taken the time to enroll on any of the courses. I find this a little strange… how can somebody decide if the training is any good without actually trying any of the courses? People spend money on other training without getting a free sample first, so why not try RAG Learning, where all the courses are free? Obviously these visitors had enough interest to see what the website looks like, but the look of the website is less interesting than the actual training content. Registering as a user takes only a few seconds, so the mystery of the unregistered visitors is currently unexplained.

Another mystery relates to which nationalities are taking the courses. When we launched the system we expected interest would be lower in Western countries, and higher in developing economies. The pattern has not been so clear in practice. Interest from the USA has been higher than we ever hoped, whilst India has been disappointing, given the relative size of the population and its hunger for education. Much smaller countries like Ireland and Australia are generating almost as much traffic as India. The popularity of RAG Learning is not just linked to national languages either, because Kuwait, Sudan and Belgium are in the top 10 countries, whilst Egypt, Germany and Colombia are in the top 20. Does anybody know why Colombians use RAG Learning more than Brazilians, or why Africans are much more likely to use it than Indians?

Last month RAG Learning added two more courses, bringing the total number to five:

  1. Interconnection
  2. Mobile Money
  3. Introduction to Risk Management
  4. Roaming
  5. Introduction to Fraud Management

All courses have been made available to us by MTN Group, who are leading the industry with their dedication to education and personal development. In general, the revenue assurance and fraud community have embraced this effort as evident by the strong overall participation rates.

Registration is straightforward, involving a confirmation of your email and creation of a password, but above all it is free. This means that high quality and up to date educational material is available to anyone without restrictions.

We encourage everyone to try out the courses and provide feedback. We would also like to encourage any other telco or organization that would like to contribute to this effort to contact us.

Michael Lazarou
Michael Lazarou
Michael Lazarou manages revenue assurance and fraud at Epic, a Cypriot telco, having joined their RA function in March 2011. His background includes a double major in Computer Science and Economics, as well as an MBA. Before being lured into the exciting world of telecoms he worked as a software developer.

Michael is interested to gain a better understanding of different aspects of RA and data analysis. He shares his insights on training courses he participates in with Commsrisk. Michael's accumulated experience of online training also led him to volunteer for the role of Coordinator of the RAG Learning online education platform.