RAG Learning User Base Continues to Increase

Since my previous post on RAG Learning we have continued to see encouraging signs that the RAFM community has embraced this initiative. To reiterate, the Risk & Assurance Group (RAG) aims to provide an online training platform which will host content from telcos or RAFM vendors, and make it available to anyone interested for free.

At the time of writing we have 132 registered users, of which 96 were active during May. Below is a map summarising the traffic per country for April and May.

As you can see the vast majority of users, predictably, come from the UK. This is followed by South Africa, United States, Ireland, Sudan, India, Belgium, Egypt, and Australia to round out the top 10. South Africa is the home of MTN which is the company donating the pilot course for us. The remaining countries represent a good mix from all continents apart from South America. This might be a great reason to translate our content in future to attract users from this area of the world as well.

Traffic has been steady since RAG London at the end of April, apart from a noticeable peak at the beginning of May. In addition, we observe that most users tend to work on weekdays with weekends dipping in traffic.

New additions to RAG Learning include an FAQ section to address some of the most common questions we have been asked. The question that recurs most is whether users who complete a course will be able to receive a certificate. This functionality was not considered a priority for the initial launch of the beta trial, but we will seek to test the capability to provide certificates as the trial continues and we introduce additional functionality to the system.

The pilot of RAG Learning has taken off and the RAFM community is benefiting. If you are a telco that would like to donate content please contact us here. If you are an RAFM professional looking for some quality education material available for free then register and see what it’s all about.

Stay tuned… this is only the beginning.

Michael Lazarou
Michael Lazarou
Michael Lazarou manages revenue assurance and fraud at Epic, a Cypriot telco, having joined their RA function in March 2011. His background includes a double major in Computer Science and Economics, as well as an MBA. Before being lured into the exciting world of telecoms he worked as a software developer.

Michael is interested to gain a better understanding of different aspects of RA and data analysis. He shares his insights on training courses he participates in with Commsrisk. Michael's accumulated experience of online training also led him to volunteer for the role of Coordinator of the RAG Learning online education platform.