RAG TV: Education, Information and Pattern Detection

Ingrid Azzopardi (pictured, left) is a busy person during normal times, and the impact of COVID-19 means the world is currently far from normal. Yesterday Ingrid took time away from her job as Group Internal Auditor at GO, and from her other responsibilities including non-exec board membership of some of Malta’s leading banks and institutions, to speak to the RAG Television team. We talked about the impact of COVID-19 on her telco and the way fraudsters have tried to take advantage of the disruption. Ingrid told us of the need to educate both customers and employees about the tricks employed by fraudsters.

We were also joined by inventor and scientist Dr. George Bolt, who discussed some of the less common use cases for anomalous pattern detection in telcos. These include identifying errors when changing tariff plans and the pinpointing of mobile phones infected with spam-producing malware.

Co-host Lee Scargall shared his own analysis of the likelihood and consequences of being infected with coronavirus in various countries, and used this to illustrate key concepts in risk management. And there were too many varied and challenging questions submitted by the live audience to read them all out in the time available! If you have not watched it already, catch the replay of yesterday’s show below.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.