RAG TV: Improving Collections by Remotely Controlling Handsets

Episode 3 of the current season of RAG Television was streamed live on Wednesday, with guests Kingsley Unah and Dion Price stimulating plenty of conversation. Dion, who is CEO of Trustonic, spoke about some of the subtler uses of the ‘remote control’ capability that comes with embedding Trustonic’s technology on two billion handsets worldwide. For example, he explained that some telcos selectively limit the functionality available to subscribers who failed to pay their bills, whilst others use the screen to present customers with payment reminders they cannot ignore. Kingsley (pictured above) compared billing accuracy expectations and KYC requirements in Africa and North America, and forced me to think differently about when certain types of customers complain.

Regular host Lee Scargall and I also discussed the extraordinary claims of wrongdoing by mobile money service providers in Zimbabwe, and how they sound like an excuse for the government to manage an economic crisis by effectively taking control of every Zimbabwean’s digital wallet. You can watch the full episode at the RAG website, or by clicking the play button below.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.