Revenue Assurance KPIs

There are a few problems with setting generic Key Performance Indicators (KPIs) for revenue assurance in telcos. First, nobody can agree what they should be. Second, even if they could agree, they would not suit every kind of telco business. Third, even if they did suit every kind of business, most of them do not have all the data to calculate their performance. However, the TM Forum’s RA team has gamely battled on with a project to standardise RA KPIs all the same. Never slow to jump on the TMF RA standards bandwagon (in fact, they are normally the ones steering them), RA vendor cVidya has incorporated the TMF’s RA KPIs into its offerings. In fact, cVidya has been so fast that the TMF cannot keep up: I can find no sign of the new KPIs on the TMF’s website yet. So one business has adopted the standard. The problem with standards, though, is that they are not really standards until most people have adopted them. We shall have to see if others follow suit.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.