Scary Numbers! or is it??

Reaping benefit of having news feeds from Google on key words, I get to know a lot of publications on revenue management across the globe. So Thanks to Google, this article here caught my attention — almost instantly! “Mobile network operators face losing $300 billion due to fraud and billing error“– so says the heading. Now that is a scary number….. USD $ 300 BILLION!!!! or is it??

I am not sure as to how to react to such figures. Having worked with revenue management vendors, I can safely say, it is extremely hard to get the actual numbers from the operators. For most purposes, even if the operators praise the product and acknowledges the benefits they have obtained as ROI, I have hardly met an operator who allows publishing the actual numbers of leakage/RA FM loss/ ROI from the revenue management product. Well, as a product manager I can say it definitely gets irritating at times when I cannot proclaim the actual benefits of my product even when I know of the benefits.

This situation or when I read of such numbers makes me question the authenticity of such numbers, and hence in this short post I seek Your comments to the extent of leakage that You may have seen in real life – actual numbers!


Moinak Banerjee
Moinak works at Protiviti Kuwait, as Product Lead for their Risk Technology Services. Over the years, he has worked in product management for several leading vendors of telecom OSS/BSS software.