Streamlining RA Management: Qtel and Symbox


For episode 9 of the talkRA podcast I was joined by Lee Scargall, regular talkRA contributor and Director of Risk and Revenue Assurance at Qtel, and Paul Lewis-Borman, owner of software house Symbox. Before you wonder, Symbox does not make simboxes. Symbox develop software used to ‘webify’ business processes, and in particular have worked with telcos like Qtel to enhance their revenue assurance management. For all the software created to do revenue assurance reconciliations, many RA departments still pour time and effort into consolidating the status of their work and presenting it to executives. We talked about the ways software can automate the management and reporting of revenue assurance, eliminating manual tasks that add no value and which limit the ability of the RA department to explain their performance to C-level execs. You can exclusively listen to the full 30-minute conversation at, or by subscribing to the podcast at iTunes.

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.