SubexAzure Prove Me Wrong (!?!?)

Fair play to SubexAzure – one of their employees does read the community pages hosted by the TeleManagement Forum. A few days ago I had some fun at the expense of a poor guy who asked the TMF community for help with his SubexAzure fraud system. But just four days later SubexAzure’s US Marketing Manager, Lesly Wagner, was in touch to help her errant customer. Not a bad turnaround time. Perhaps software vendors really do listen to customers. With a bit of luck, the problems will be sorted soon and fraud detection will be up and running. When it is, the telco in question may find that advertising the absence of controls over fraud may have resulted in a disturbingly high number of attacks. But then again, perhaps there is a way to spin this to everyone’s advantage. If there is a high number of attacks, does that not prove the value of the fraud detection system? And if they get countered, does that not prove what a great job the telco’s fraud team are doing? Time to chalk up another few million dollars saved ;) And a pat on the back for everyone involved… because we can guess nobody senior in that telco is going to find out about how their problems were aired in public….